Our expert service team is with you every is step of the way. From machine installation and personnel training, to on-site servicing and online diagnostics, we’re here to meet your needs and reduce downtime to a minimum.
At Eagle, we understand how critical fast and efficient service is to keeping your machine running smoothly. With our newly established Service Standards, we reaffirm our commitment to providing the best support in the industry. When you register a service request, we guarantee an initial diagnosis within 30 minutes. For spare parts, we commit to shipping within hours and delivery within 24 hours to your location. In the event of a machine repair, our goal is to have your equipment fully operational within 48 hours of the issue being reported.
Whether you already work with an Eagle machine or are just getting acquainted with our technology, the Eagle Certified Program provides comprehensive, hands-on training led by our experienced technicians.
Our Training Center is equipped with an iNspire 1530 F40 laser cutting machine and all software options to delve hands-on into every functionality.
Once completed, every participant will:
When a spare part needs replacement, you are no longer limited to purchasing it exclusively from your machine distributor or manufacturer. Through MachinePortal, the required part can be easily identified using clear references and specifications
MachinePortal provides access to a fully transparent marketplace where all available offers for the same spare part are displayed. This includes original part manufacturers, authorized resellers and suppliers across different locations. You see the full picture—without hidden options or restricted access.
For each spare part, you can directly compare:
Select the spare part offer that best fits your needs. Thanks to free market competition, this often means lower costs, faster delivery, or both.
By removing dependency on a single supplier, the Eagle – MachinePortal partnership empowers you with:
We deliver full warranty support and an unlimited number of working hours for all machine components, including the laser source, the cutting head with optics, and the optical fiber. Because we understand that every company is different, we have prepared five warranty package to suit your specific needs.
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